hi does anyone know which website to use for downloading movies off line

I am trying to read BD files in from a 3d Blu Ray with the new purchased Blu-Ray Ripper of Win.  The software looks like it is starting to read the files and then I get an error stating that the software will not run on my computer because either my computer is banned or the registration code is banned.  Please let me know what this message means.  It is only installed on one computer, so I am not sure what the issue is?
Thank you,
Rick King
rking@forestridgecolorado.com

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