Find FAQ: money back

n the Blu-ray Copy to Copy it says "no rewritable BD-R/-RE is found, please insert a writable disc.  This is not accurate because I know my blu ray discs are writable and blank?  (This is after it runs thru the original blu ray disc and is ready to burn the blu ray)  I just purchased this from your website and I may want money back if we can't fix this issue.  Thanks for your time.
How do i activate the 30 day trial or do I need to purchase the product first?
Why do you ignore all tickets?????? --
I have put in 3 tickets, and emailed you.  I paid 99.00 for your software and it will not register, and have written to you on many of these tickets multiple times.  If you cannot answer or support your software then we would like our money back.
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